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Specializing
in people and processes in the workplace for more than 30 years,
professional development and management consultant, ArLyne Diamond,
Ph.D. can help your organization successfully institute changes within
your organization. For more free organizational change and growth tips
that will help your business experience vitality and continued growth,
go to: http://www.diamondassociates.net/articles
Today's
rapidly changing technology, the economy's roller-coaster ride, the
constant mergers and acquisitions among companies, upsizing, downsizing
and resizing, and, of course, our country's response to terrorism have
forced almost all of us to change, in some cases almost daily.
Adapting
to new demands is an important mechanism for both personal and
organizational survival. Individuals and groups that do it well seem to
be more successful than those that resist and accept the inevitable
slowly. But change is so difficult and is almost always resisted.
Many
ingredients are required to move from the present to your organization’s
desired change. The process takes time, vision, role modeling, symbols
and benefits for all involved. During the necessary incremental
transitional changes, motivators and training are necessary. The
organization must create an environment that fosters new learning and
behaviors -- that "persuades" employees to change.
6 Requirements For Making Organizational Changes In Individuals, Teams, Departments and Divisions :-
- Motivation is essential
Before
your employees are really motivated to work at change, they must be
convinced of the personal and professional benefits to themselves, as
well as to their organization. In addition, management must realize that
work will slow during the transitional process. Often temporary help
must be brought in or overtime authorized to help get the more mundane
tasks accomplished. Learning is often awkward, requiring a great deal of
practice before new habits are automated. Practice, of course, means
making mistakes and taking time to correct them. Because
of these factors, commitment is mandatory at the highest levels of the
organization. Upper management in particular must create a clear,
realistic vision. All too often, organizations develop vision statements
that are too vague or idealistic. The vision must be something people
can buy into. It must be "symbolized" with a theme, and it must have its
champions at the highest level of the organization. Once
realistic themes have been developed, upper management must create a
mission, goals and objectives specific to individual departments. Then
management must sell these missions, goals and objectives to members of
the various departments.
- Procedural and cultural changes require working with the latest tools of persuasion, negotiation and learning
Persuasion
needs a user-friendly approach. User-friendly in this context means
giving employees an opportunity to vent, to express their own ideas and
to make mistakes. It means that managers involved in the process must
remain positive and approachable, and have an encouraging demeanor. At
this point managers should coach and encourage rather than criticize or
punish. Self-righteous, critical or condescending behavior will only
frighten people back into their old tried-and-true behaviors. In helping
employees adapt to new conditions, managers must not assume an “I'm
right, you're wrong” stance. Workers immediately will become defensive.
Moreover, they will tune the managers out, become argumentative or
passively resist the changes they're being asked to make.
- It pays to reward success
Remember,
success builds on itself. By rewarding success, you will create
internal champions from among those who are higher risk takers and more
aware of the value of the new outcomes. They will become your role
models and persuaders. Others will follow them more easily.
- Promote changes with workshops
Part
of the change process involves conducting teambuilding and management
development workshops to promote change, get input on needs and work
with different management styles. Keep
in mind that people respond better to workshop exercises that have
"face validity" - that is, whose content is related to the work people
actually perform. The workshop should combine process and content.
Participants must be encouraged to learn more about one another
personally, and to build a level of trust. They should be given
content-specific tasks to perform together. This will enable them not
only to improve their actual working conditions and move toward the
desired process or cultural changes, but also to work more effectively
with each other in the future.
- Launch the change management program
While
smaller companies and organizations might be able to just dig in and
start the process, in larger organizations it may be necessary to create
some drama. Thus the firm might want to develop a large-scale
kick-off program involving as many people as possible. This
all-day affair should be exciting and motivational, and encourage the
participation and ideas of all attendees, who should be provided with a
means of ensuring their ongoing involvement in the process.
- Alignment is necessary
Too
often, alignment behind a company's goals, objectives, values and
beliefs is taken for granted. This is a potentially fatal mistake. So
starting from the top, the highest levels within the organization must
agree on the values and desired cultural changes. Then they must
communicate these and get a buy-in at other levels of the organization.
You must ensure that the words and slogans being used have the same
meaning across all levels.
When
all is said and done, change can be exciting, and if managed correctly,
it will be a vital component in the vitality and continued growth of
your organization. So go for it !
Source:leader-values.com
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